Refund Policy

At Chitranu Technologies Pvt Limited, we strive to ensure that our clients are fully satisfied with our services. However, we understand that there may be situations where a refund is necessary. Please review our refund policy outlined below:

1. Services Covered Under Refund Policy

  • Web Design and Development Services
  • Mobile Application Development Services
  • Custom Software Solutions

2. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the project has not been initiated or no significant work has been completed.
  • If the project is significantly delayed beyond the agreed timeline due to our team’s inability to deliver.
  • If the service provided does not meet the agreed-upon scope of work as outlined in the initial contract.

3. Non-Refundable Services

  • Services that have been fully delivered and accepted by the client.
  • Custom development work after the initial scope has been approved by the client.
  • Ongoing or monthly services like maintenance, hosting, or support once they have commenced.

4. Refund Process

If you are eligible for a refund, you can submit a request by contacting us at info@chitranu.com. Please include your name, project details, and reason for the refund request. Our team will review your request and respond within 7 working days.

5. Processing Time for Refunds

Approved refunds will be processed within 10 to 15 business days. Refunds will be issued to the original payment method used for the purchase.

6. Cancellation Policy

If you wish to cancel a service, you must inform us before the project commences or before significant progress is made. Cancellation requests will be evaluated on a case-by-case basis.

7. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

  • Address: 74, Jay Bhawani Nagar, Sillod, Dist. Aurangabad, MH - 431112
  • Email: info@chitranu.com